Privacy Policy
A simple overview of how RDX Movements handles contact information, enquiries, cookies, and key transport terms used across our service documents.
What We Collect
If you contact us through the website, phone, email, or WhatsApp, we may keep the details you provide such as your name, company name, contact details, route information, and cargo requirements so we can respond properly.
How We Use It
We use your information to reply to enquiries, prepare quotations, arrange logistics services, improve communication with clients, and support the day-to-day operation of our business. We do not collect more information than we need for these purposes.
Cookies
This website uses a small consent cookie so your browser remembers that you have already seen and accepted the cookie notice. If you clear your browser cookies, the notice may appear again the next time you visit.
Protection
We take reasonable steps to keep your information secure and only share it when needed to provide services, meet legal obligations, or work with trusted service partners. If our privacy practices change, we will update this page.
Definitions
These definitions help explain how certain legal and operational words may be used in quotations, job confirmations, invoices, transport instructions, and other service documents issued by RDX Movements.
This means RDX Movements, including its successors, permitted assigns, and any representatives acting on its behalf when providing transport or logistics services.
This means the person or business instructing RDX Movements to carry out the transport, logistics, clearance, or related service, and may include successors, assigns, and authorised representatives.
These are goods that may create risk to people, vehicles, property, or the environment, including hazardous, flammable, explosive, toxic, radioactive, or otherwise regulated cargo.
This means the cargo, freight, products, equipment, materials, or other items being moved, stored, cleared, or handled under the service arrangement.
This refers to the applicable legal rules, regulations, by-laws, common law principles, and statutory requirements relevant to the transport or service.
This can mean an individual, company, partnership, trust, public body, or any legal entity capable of holding rights and obligations.
These are third parties engaged by RDX Movements to perform part of the transport, handling, warehousing, or related logistics service.
This broadly means the movement of goods, including loading, carriage, route management, storage in transit, and delivery-related handling where applicable.
This means serious events beyond reasonable control, such as riots, strikes, fuel shortages, accidents, breakdowns, floods, political unrest, or other major disruptions that affect performance.
Transport Terms
The topics below are commonly used in transport contracts and service terms. Here they are explained briefly in plain language so clients can understand what they generally mean when dealing with RDX Movements.
These are requirements that must be met before RDX Movements is obliged to begin or continue performing a service, such as receiving instructions, documents, approvals, or payment arrangements.
This means RDX Movements may pause its services if payment, documentation, safety requirements, access conditions, or other important obligations are not met.
This explains how quotations are issued, what assumptions they are based on, and when payment is expected in relation to the quoted service.
This usually refers to when risk in the goods may pass, who bears certain operational risks, and how unexpected events or losses are treated.
This means the customer confirms certain facts, such as the accuracy of cargo information, and may be required to protect RDX Movements against losses caused by incorrect or incomplete information.
Freight usually refers to the transport charges payable for moving the goods, whether quoted as a rate, lane price, contract amount, or movement fee.
These are extra charges that may arise outside the original quote, such as waiting time, route changes, permits, tolls, escorts, storage, or emergency handling.
This sets out when invoices fall due, how payment should be made, and what happens if payment is late.
This means payment should be made in full without withholding set-off, counterclaims, or deductions unless the law clearly allows otherwise.
This covers who is responsible for customs duties, VAT, import charges, export charges, or similar taxes connected to the shipment.
A lien means RDX Movements may keep possession of goods or related documents until outstanding amounts due to it are paid.
This refers to the state of the goods when handed over, including packaging, stability, safety, and suitability for transport.
This explains who is responsible for loading or unloading, what safety standards apply, and when those activities are considered complete.
This is the allowed or expected time for loading to take place before waiting charges or operational consequences may arise.
This is the allowed or expected time for off-loading before demurrage, waiting charges, or further handling costs may apply.
This explains when delivery is considered to have taken place, including handover, proof of delivery, or arrival at the agreed delivery point.
This covers the customer’s responsibility to provide clear delivery addresses, contact details, site requirements, and unloading instructions.
This means the customer may still be responsible for charges or consequences if the goods cannot be delivered because the consignee is unavailable, unprepared, or refuses delivery.
Demurrage is a charge for excessive waiting time when a vehicle, trailer, or cargo is delayed beyond the agreed loading or off-loading window.
This deals with special rules for hazardous cargo, including disclosure obligations, documentation, packaging, labels, permits, and safety controls.
This explains how delays, loss, damage, or related claims may be dealt with, including notice requirements and limits on recovery.
This refers to oversized, overweight, or specially regulated cargo that may require permits, route checks, escorts, or extra operational planning.
This sets out whether insurance is included, optional, limited, or cargo-specific, and what the customer must do if additional cover is required.
These terms usually limit the extent of RDX Movements’ liability and may require the customer to accept certain risks or compensate RDX Movements in specific situations.
This confirms that RDX Movements may use third parties to perform part of the work while still managing the service arrangement overall.
This generally means the customer is acting for itself and is directly responsible for the obligations it accepts, unless otherwise agreed in writing.
This refers to the time limit within which a customer must bring a claim before that claim may expire or become unenforceable.
Contact
You can reach us at info@rdxmovements.com or call +263 714 626 745.
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